Support
Contact Slim Files
Reach out for help with image tools, PDF workflows, account access, billing questions, or production deployment details.
The fastest support requests usually include the tool you used, the file type involved, the approximate file size, what you expected to happen, and the exact error message if one appeared. That makes it easier to separate account or billing questions from processing or compatibility issues and shortens the time it takes to reproduce a problem.
Email Support
For general product questions and troubleshooting, email support@slimfiles.net.
Email support@slimfiles.netProject & Billing
For plan changes, usage questions, or account-related requests, include your signed-in email address in the message.
Contact billing supportPrivacy & Security
For privacy, retention, or security questions, use the same support mailbox and label the subject accordingly.
Send a privacy questionBefore you contact support
For tool-related issues, it helps to retry with a smaller file, confirm the input format is supported, and note whether the problem happened during upload, processing, or download. If the issue involves billing or plan access, include the account email used during checkout so support can verify the subscription state more quickly.
Privacy and retention questions are also easier to answer when you include the specific workflow involved, such as image compression, PDF conversion, or a signed download link. That context helps map your question to the correct processing path and retention behavior.